Shipping & Delivery

All of our shipping is tracked. You will receive confirmation of your tracking number once your order has been shipped.

Orders are processed and shipped Monday to Friday between the hours of 9AM and 5PM GMT. This excludes weekend days and UK Bank Holidays.

UK:

We offer FREE Standard Delivery on all orders £35

Next day: 1 Working Day | £6

Please Note: We only ship to the following countries: Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Spain and Sweden.

We're working hard to make it possible to ship to the still unavailable countries. This takes time and we want to give every single one of you the best experience possible with Naene Beauty without compromising on the delivery experience. 

SHIPPING

All items on naenebeauty.com are shipped from The UK. Shipping costs can vary depending on weight, volume and destination. Shipping costs will be shown during the checkout process.

Please kindly allow 1-6 business days for your order to be processed and shipped.

Please note that we are not responsible for any additional custom duty taxes your home country charges.

We are not responsible for lost or stolen packages confirmed to be delivered by the carrier after they leave our facility.

Delayed or lost orders: A parcel is considered lost after it has been in the postal system for a period of 15 working days for UK orders and 30 working days for international orders. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

Wrong or incomplete address: If your package is returned to us due to an incorrect or incomplete address, we will refund the amount of the order without the delivery costs. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

Delivered but not received: All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the carrier in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to another (e.g. work) address to ensure that you receive it safe and sound.