Returns

Returns

Due to sanitary purposes we do not accept returns.

Damages and issues

If the item arrives damaged, please contact us via e-mail as soon as the item arrives. We will consider replacing your item or providing a refund if you notify us within 24 hours of receiving your item and item is still in original brand new packaging.

Any items returned to us that do not meet our returns criteria, will be sent back to you.

If you have received an item that appears faulty, we’re sorry about this. Please contact our support team here with your order details and a photo of the fault, one of our team will be happy to help.

If your order came with a free gift,  this must be returned with the other items in your order.

How soon will I get my refund?

Your refund will be processed once your return has been received and inspected.

Your return will be inspected within 14 days of receipt.

If approved, your refund will be issued back to  the original payment method on your order.

All refunds can take up to 72 hours to appear back in your account from being issued.

Additional information 

NAENE is not responsible for any lost within the postal service.

For any more information, please email 

info@naenebeauty.com